Privacy Policy

PRIVACY POLICY 

Strikes Bailiffs Limited (“we”, “us” “our”) take your privacy seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or the Information Commissioner’s Office.

We collect, use and are responsible for certain personal information about you. As such we are subject to the General Data Protection Regulation and UK Data Protection laws. For those purposes we are the ‘data controller’.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

We may collect and use the following personal information about you to discharge our contractual, professional or legal obligations as Bailiffs:

• your name and contact information, including address, email address and telephone number;
• special category personal information, if required, to enable us to either provide our services;
• details of your spouse and family members, if required, to enable us to provide our services;
• personal information from documentation such as utility bills, passport and/or driving licence to confirm your identity and comply with Anti-Money Laundering legislation;
• your billing/payment information, transaction and payment card information, credit profile and history and bank details;
• information to enable us to undertake credit or other financial checks on you;
• information about how you use our website, mobile applications, IT, communication and other systems;
• your employment history;

HOW YOUR PERSONAL INFORMATION IS COLLECTED

We collect most of this personal information directly from you, in person, by telephone, email, business documents or third parties. We may also receive information from your family members/co-habitants and/or employer if you have asked them to supply information to us. However, we may also collect information:

• from publicly accessible sources, e.g. DVLA, Companies House or HM Land Registry, social/business media platforms;
• directly from a third party, e.g.:
• a company, organisation or individual looking to engage our services;
• HM Courts and Tribunals Service;
• credit reference agencies;
• internet service provider;
• legal advisors;
• an intermediary; and
• postal providers.
• from a third party with your consent, e.g. your bank, building society, DVLA, accountant/ financial advisor;
• We may collect and process personal data about you as follows:
• when you complete forms on our website (“Site”). This includes where you request a quote, ask us to contact you or sign up to receive communications from us;
• when you report to us a problem with our Site or contact us for any other reason. We may keep a record of that correspondence;
• when you call us, we may record telephone calls;
• cookies are small pieces of information sent by our Site to your device. Although our cookies contain identifying information, they do not contain any information that identifies you personally, but it may allow us to recognise you when you return to our Site; and
• our Site automatically collects certain information about the volume and characteristics of our Website traffic, the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider. However, we cannot identify you from this information.

HOW AND WHY WE USE YOUR PERSONAL INFORMATION

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

• to comply with our legal and regulatory obligations;
• for the performance of our contract or to take steps at your request before entering into a contract;
• for our legitimate interests or those of a third party;
• allow you to participate in interactive features of our Site when you wish;
• ensure that the Site’s content is presented in the best way for you/your device;
• improve our Site and services;
• process and deal with any enquiries made by you; and
• where you have given consent.

Website Links

Our Site may contain links to and be linked from other websites. If you follow a link to other websites, they will apply different privacy policies, which you should read.  We do not accept any responsibility or liability for them.

What we use your personal information for	Our reasons
To provide our services to clients, including but not limited to: ·       debt collection services ·       identity checks and tracing service ·       processing payments ·       enforcing Court orders or other legal obligations associated with our services ·       to prevent and detect fraud and money laundering	For the performance of our contract with our clients, or to take steps at their request before entering into a contract, or to comply with Court orders or other professional, legal or regulatory obligations
To obtain products and/or services from you and/or your employer for our benefit or those of our clients	For the performance of our contract with you, your employer or to take steps at your request before entering into a contract
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies	To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g. policies covering security and internet use	For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you and/or your employer/employees
Operational reasons, such as improving efficiency, training and quality control	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorised access and modifications to systems	For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations
Updating and maintaining client records	For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns	To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments	To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services and those of selected third parties	For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
Credit reference checks via external credit reference agencies	For our legitimate interests or those of a third party, i.e. to ensure our clients are likely to be able to pay for our services
External audits and quality checks, e.g. for accreditations and the audit of our accounts	For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations

 

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We routinely share personal information with:

• those that supply us with goods and services;
• other professional advisers, barristers, auditors, bankers and insurers and brokers, credit reference agencies;
• HM Revenue & Customs, HM Courts & Tribunal Service, regulators, police and other authorities who may require us to report processing activities in certain circumstances;
• IT software providers that host our website and store/maintain data for us;
• our clients to keep them informed of developments along with their advisers.

We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you, unless you agree otherwise. We may also share personal information with external auditors.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

MARKETING 

Where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists, newsletters, Ebrief, enter any of our competitions or give us your details at any events we hold or attend, we may use personal data for our legitimate interests to provide you with details of our services, legal and business updates and events which we think may interest you. We may also share your personal data with organisations who jointly deliver events with us or delegates from those events (with your consent).

We will always ask you to opt-in to marketing information we send to you.  You have the right to opt-out of receiving the information detailed at any time. To opt-out of receiving such information you can:

• click on the unsubscribe button in any electronic marketing communication; or
• email us at Info@strikescs.com giving us your contact details.

Where you have subscribed to receive marketing correspondence from us we will keep your personal data until you unsubscribe.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• for performance of a contract;
• for compliance with a legal or regulatory obligation; and
• for our legitimate interests (as described in this policy) and your fundamental rights do not override those interests.

In relation to special categories of personal data, we will only use your data for the reasons set out in this privacy policy and only if:

• you have given your explicit consent (such as signing a form of authority to access medical records);
• the processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law
• the processing s necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity;

We will only process the personal data of a child below the age of 16 years where consent is given or authorised by the holder of parental responsibility over the child and/or to satisfy a legal obligation.

WHERE YOUR PERSONAL INFORMATION IS HELD

Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see above).

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

We will keep your personal information while you have an account with us, whilst we are providing services for at least 7 years after we have delivered our services. We will only keep your personal information for as long as is necessary:

• to respond to any questions, complaints or claims made;
• to show that we treated you fairly;
• to keep records required by law;
• to discharge our contractual/legal obligations;
• to demonstrate we have discharged our obligations;
• for accounting and audit purposes.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods may  apply for different types of personal information.

When it is no longer necessary to retain your personal information, we will delete or anonymise it.

Where you have subscribed to receive marketing material from us we will keep your personal data for two years from the point at which you invite us to send you communications or from the point at which you interact with you, unless you unsubscribe.

YOUR RIGHTS

You have the following rights, which you can exercise free of charge:

Access	The right to be provided with a copy of your personal information (the right of access)
Rectification	The right to require us to correct any mistakes in your personal information
To be forgotten	The right to require us to delete your personal information—in certain situations
Restriction of processing	The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object	The right to object: —at any time to your personal information being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to info@strikescs.com – 01132 29555
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know what right you want to exercise and the information to which your request relates. 

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures to prevent personal information from being accidentally lost or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems to ensure your personal information is safe.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you may raise about our use of your information. You have the right to lodge a complaint with the Information Commissioners who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

CHANGES TO THIS PRIVACY POLICY

This privacy notice was last updated in July 2020. We may change this privacy policy from time to time.

HOW TO CONTACT US

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are: info@strikescs.com – 01132 29555

Our ICO registration number is: ZA016985

DO YOU NEED EXTRA HELP?

If you would like this notice in another format (for example audio, large print, braille) please contact us.